Refund Policy - Aloha On The Ganga

At Aloha On The Ganga, we are committed to providing a seamless and secure payment experience for all our guests. This Refund Policy outlines the terms and conditions governing refunds for transactions made through our official platform https://www.alohaontheganga.com.

1. Refund Eligibility

Refunds will be processed based on the following cancellation timelines:

• Full refund – For cancellations made 30 days or more prior to arrival. (Applicable charges such as transaction/service/GST will be deducted.)
• 75% refund – For cancellations between 30 and 15 days before check-in.
• No refund – For cancellations made within 15 days of the check-in date.

2. Payment Disputes

If you believe there has been an error or unauthorized charge, we recommend the following steps:

1. First, contact the concerned merchant or business you paid through our platform and request a resolution.
2. If needed, reach out to our customer support team for further assistance and guidance.

3. Support from Aloha On The Ganga

Our customer support team is always here to help. If you have general inquiries or need help with payment-related issues, feel free to get in touch with us.

4. Disputes & Chargebacks

In the event of any disputes or chargebacks, we will thoroughly review the case and coordinate with all involved parties—including merchants and cardholders—in accordance with the relevant laws and financial regulations.

5. Limitations & Liability

While Ganges Hospitality facilitates secure online payment processing, we do not guarantee the outcome of refund requests. Our role is to ensure a smooth and transparent payment experience and offer customer support as per our platform's terms of service.

6. Changes to This Refund Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date above.

7. Contact Information

If you have any questions regarding our Refund Policy or need help with a refund or payment, please Contact us.